Shipping and Returns

Shipping Policies

Internet orders for in-stock products are shipped to US locations from the nearest of our inventory warehouses located throughout the US via UPS. Shipping charges are calculated based on weight and shipping method chosen. We guarantee delivery of in-stock items within 5-7 business days. Most orders will be delivered in as soon as 3 days. Please note that UPS is unable to deliver to post office boxes, so please provide a physical Street Address. At this time we do not accept international orders through our website.

Internet orders received BEFORE 2:00 PM (EST)
can be shipped SAME DAY via UPS.

Internet orders received AFTER 2:00 PM (EST)
will be shipped the NEXT DAY via UPS.

Internet orders received on SATURDAY AND SUNDAY
will be shipped on MONDAY via UPS.

Utah residents must include 6.85% sales tax on product totals.

MuscleMeds and Protein Factory

MuscleMeds and Protein Factory products will be shipped directly from the manufacturer.  Because of this, if Nsupps products are ordered at the same time, two separate shipping charges may be incurred.

For MuscleMeds, any order with more than $100 worth of MuscleMeds products will receive free shipping on the MuscleMeds portion of the order.

MuscleMeds and Protein Factory both ship from New Jersey.

Return Policy

All returns must be received at Nsupps (West Jordan, Utah) within 30 days of purchase. To return product customers must login to their Nsupps account and request a return. This must be done within 10 days from when order was placed in cart.

1. Log in
2. Click on “Orders”
3. Click the order # that includes the product you wish to return
4. Click “Request a Return”
5. Select whether you want a replacement or a refund from the drop down box
6. Select the product and if applicable, the quantity you wish to return (only products within their specified return period will display here)
7. Select the reason for the return
8. Enter any comments you have and click “Return”
9. We will review the return request and reply with further instructions.

• Customers are responsible for shipping charges for products being returned due to customer error or customer dissatisfaction.
• A 10% restocking fee will be charged to all returns.
• Returned merchandise must not be marked in any manner and in resalable condition.
• Closeout, discontinued or expired products may not be returned.
• No cash refunds given on return.

UPS Shipping and Mailing Address:
Nsupps, LLC
5176 Dove Creek Ln
West Jordan UT 84081